Terms and Conditions

1. Service Overview

MacRevive provides MacBook repair services including collection, repair, and delivery. By booking a repair, you agree to these terms.

2. Booking and Payment

• A 50% deposit is required to confirm your booking and order parts.
• The remaining balance is due upon completion of the repair.
• Deposits are refundable if we cannot complete the repair (No Fix, No Fee guarantee).
• Payments are processed securely via Stripe.

3. Collection and Delivery

• Collection and delivery are free within 20 miles of our service base.
• A charge of £1 per mile applies for distances over 20 miles.
• You must be present at the agreed collection/delivery time.
• If you are unavailable, we may charge a re-delivery fee of £20.

4. Courtesy Laptop

• A Chromebook will be provided during your repair at no extra charge.
• The Chromebook must be returned in the same condition when we deliver your MacBook.
• Loss or damage to the Chromebook will incur a replacement charge of £150.
• The Chromebook is provided "as is" for basic web browsing and productivity.

5. Repairs and Warranty

• All repairs carry a 12-month warranty covering parts and labour.
• Warranty does not cover accidental damage, liquid damage, or misuse after repair.
• If a repaired component fails within the warranty period, we will repair or replace it at no cost.
• Warranty claims must be reported within 7 days of noticing the issue.

6. No Fix, No Fee

• If we cannot repair your device, we will refund your deposit in full.
• This applies only to technical inability to repair, not customer cancellation.
• If repair is possible but you choose not to proceed, a diagnostic fee of £49 applies.

7. Data and Privacy

• We are not responsible for data loss. Back up your device before collection.
• We will not access, copy, or share your personal data.
• Devices may be wiped as part of the repair process - we will inform you if this is necessary.
• Your personal information is used only to provide our service and is never sold.

8. Liability

• Our maximum liability is limited to the cost of the repair.
• We are not liable for indirect losses, lost profits, or consequential damages.
• Pre-existing damage will be documented at collection to protect both parties.

9. Cancellation

• You may cancel before we collect your device for a full refund.
• Once parts are ordered, cancellation will incur the cost of parts already purchased.
• To cancel, contact us at info@macrevive.co.uk.

10. Contact

MacRevive
Email: info@macrevive.co.uk
Phone: 01483 399798